Transactions with partners are governed by quality control among other aspects of the deal. We carry out sensory, physical and chemical analyses at various stages in the supply chain. Analyses are completed using our laboratories or third-party laboratories depending on request. We form a clear definition of expectations and deliverable parameters. After, we establish control mechanisms for testing. We employ transparent inspection and claim mechanisms to form stability and predictability in your business.​ These aspects allow us to carry out quality assurance in fulfilling our trades.

 

Our Approach

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Quality expectations are defined in advance. The samples are collected from shipping lots and serve as the reference point for quality conformity. Physical parameters are assessed according to agreed standards and may include moisture content, screen size distribution, defect count, and general condition. Cup assessments are conducted in line with SCA evaluation protocols or other agreed methodologies, as specified in the contract.

 

Independent third-party inspectors may be appointed, by agreement, to perform quantity and/or quality inspections at origin. Where required, third parties may also act as expedition services or neutral quality referees to support verification and dispute resolution.

 

Prior to shipment, samples are shipped to our laboratory and our trade partner’s preferred point of analysis. The quality is verified according to the agreed inspection and approval procedures. Applicable tolerances are also defined on a contract-by-contract basis. Natural variation inherent to agricultural products is acknowledged and managed through explicit standards.

 

We aim to cover all possible outcomes of quality and quantity analyses on a specific trade. By defining the possible outcomes, we can see where disagreements can occur. By forming this holistic picture, we create a mechanism of sharing risk of negative consequences with our partners. We pride ourselves on shipping quality green beans, but nonetheless provide transparency for the inconvenient situations which may arise in trading goods.